Zendesk

Dear BlipCentral

I dare say ZenDesk is a very fine product for its intended purpose -- a helpdesk/FAQ system. But I am really hoping you are only using it as a stopgap for communication between blippers. I read somewhere that you felt the old forums were underused because they were "too difficult". They were a darn sight better than this. The old interface was the same as for posting comments on blips, so if you could post a comment, you could figure out how to post to a forum, and the forums were easily accessible from the main blip site.

I also thought one of your stated aims of the redesign was to enhance the community aspects of Blipfoto. If this is the only venue for general discussion between blippers, you are quickly going to destroy the sense of community. I didn't use the old forums that much, but if I wanted friendly, expert advice on kit or techniques, I knew I would get answers there. Challenges were easy to follow and post to. As for Add Three Words, if you tried that here it would get totally surreal as posts were shuffled into random order as people clicked the up/down vote buttons.

I accept this won't be a priority, there are more important issues right now, but it would be nice to have some reassurance that this isn't what we are faced with for community interaction.